Last updated: June 24, 2026

1. Overview

Keys Locker sells digital software license keys that are delivered instantly upon purchase. Because our products are digital in nature and delivered immediately, they cannot be “returned” in the traditional sense. This Refund Policy outlines the circumstances under which refunds may or may not be issued.

2. General Policy

All sales are final once the digital license key has been delivered. Due to the nature of digital products, we are unable to accept returns. Once a license key has been delivered to your account and/or email, the transaction is considered complete.

We encourage all customers to carefully review product descriptions, system requirements, and compatibility information before making a purchase.

3. When We Do Issue Refunds

Subject to the warranty period of the product purchased (which ranges from 7 to 30 days depending on the product), we will issue a refund or provide a replacement in the following situations:

Invalid or defective key: The license key provided does not work, has already been used, or is rejected by the publisher’s activation system — and we are unable to provide a working replacement. You must provide screenshot evidence of the activation error.
Duplicate purchase: You accidentally purchased the same product twice. Please contact us promptly so we can verify and process the refund.
Product not delivered: Due to a technical issue, the license key was never delivered to your account or email, and we are unable to resolve the delivery issue.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

Key has been activated/redeemed: Once a license key has been activated on an account or device, it cannot be refunded. The digital key can only be redeemed once and is non-refundable after activation.
Wrong product purchased: If you purchased the wrong product by mistake, we will do our best to assist with an exchange, but a refund is not guaranteed. Please contact us to discuss options.
Change of mind: We do not offer refunds for change of mind after delivery of the license key.
Software issues: If the software activates successfully but later experiences crashes, bugs, performance problems, or compatibility issues, these are software issues handled by the publisher’s support channels — not a key defect. We are not responsible for the software itself, only the license key that enables its activation.
Compatibility issues: If the product does not work with your specific hardware or software setup, and the system requirements were clearly stated on the product page.
Regional restrictions: If a product does not activate due to regional restrictions and the product listing clearly indicated the applicable region(s).
Failure to save the key: If you lose access to your license key after it was delivered. We recommend saving your keys immediately upon receipt.

5. How to Request a Refund

To request a refund, please contact our support team:

Email us at support@keyslocker.com.
Include your order number and the email address used for the purchase.
Describe the issue in detail (e.g., error message received, screenshot of activation failure).
Our team will review your request and respond within 24–48 hours.

You must provide screenshot evidence of the issue (e.g., activation error message, error code) for us to process your claim. Requests without supporting evidence may be delayed or declined.

Time Limit

Refund and replacement eligibility depends on the warranty period of the specific product purchased, which ranges from 7 to 30 days from the original purchase date. Once the applicable warranty period has elapsed, we reserve the right to decline any refund or replacement request regardless of the circumstances.

6. Refund Process

If your refund is approved:

The refund will be processed to your original payment method via Stripe.
Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
You will receive an email confirmation once the refund has been processed.

7. Exchanges

In some cases, rather than issuing a refund, we may offer to exchange your product for a different one of equal or lesser value. Exchanges are handled on a case-by-case basis at our discretion. Please contact our support team to discuss exchange options.

8. Chargebacks & Disputes

We strongly encourage you to contact us first before filing a chargeback or dispute with your bank or credit card issuer. Chargebacks incur fees and can result in account restrictions. In most cases, we can resolve issues faster and more favorably by working with you directly.

If a chargeback is filed for a transaction where the license key was validly delivered and activated, we reserve the right to provide evidence of delivery to your card issuer and to suspend your account pending resolution.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a purchase, please reach out to us:

Email: support@keyslocker.com
Business: Keys Locker